FAQ's

Yes! We offer free standard shipping when you meet the minimum order value in your local currency:

• Australia: Free shipping on orders over $149 AUD
• United States: Free shipping on orders over $75 USD
• New Zealand: Free shipping on orders over $149 NZD
• United Kingdom: Free shipping on orders over £75 GBP
• All Other Countries: Flat rate of $29.90 AUD applies

Shipping times and dispatch speeds vary by location — see our full shipping policy for more information.

Yes, we ship to Australia, USA, New Zealand, United Kingdom, Canada, and more. For USA orders, some products (like our LED Rechargeable Wall Light) are shipped directly from within the USA.

🇦🇺 Australia
- Dispatch time: 1–2 business days
- Standard Shipping: 2–6 business days — $13.90 AUD
- Express Shipping: 1–2 business days — $22.90 AUD
- Free standard shipping on all orders over $149 AUD
All orders ship from our Melbourne warehouse.

🇺🇸 United States
- Dispatch time: 1–2 business days
- LED Rechargeable Wall Lights: 2–8 business days (Ships from within the USA)
- Other products: 5–15 business days (Ships from our overseas warehouse)
- Standard Shipping: $4.90 USD
- Free standard shipping on all orders over $75 USD

🇳🇿 New Zealand
- Dispatch time: 1–2 business days
- Shipping time: 4–8 business days
- Standard Shipping: $14.90 NZD
- Free standard shipping on all orders over $149 NZD

🇬🇧 United Kingdom
- Dispatch time: 1–2 business days
- Shipping time: 4–8 business days
- Standard Shipping: £6.90 GBP
- Free standard shipping on all orders over £75 GBP

🌍 International (All Other Countries)
- Dispatch time: 1–2 business days
- Shipping time: 5–20 business days
- Standard Shipping: $29.90 AUD flat rate

Please note: All shipping times are averages and may vary depending on your location and local customs. If you need your order by a certain date, feel free to email us before placing your order.

Yes! You’ll receive an email with tracking details once your order is shipped. You can track your order directly through the courier’s website.

We use Australia Post, Sendle, Couriers Please, or Aramex for AU orders. USPS is used for USA orders, and other countries may use local shipping partners.

You can cancel or change your order if it hasn’t been shipped yet. Once you receive a shipping confirmation, your order has already been dispatched and cannot be modified.

We offer a 30-day return window from the date your order is delivered. Change-of-mind returns are accepted, but return shipping is at the customer’s expense. Refunds are processed back to your original payment method within 1–2 business days of receiving the return.

Yes, exchanges are accepted within 30 days of delivery. Items must be unused and in original packaging. Return shipping costs apply for change-of-mind exchanges.

Yes! All of our products come with a 12-month warranty covering any manufacturing faults or defects.

If your product arrives damaged or faulty, email us at info@novalights.com.au with photos, and we’ll arrange a replacement for you quickly.

Yes — we offer a 30-day satisfaction guarantee. If you’re not happy with your product, return it within 30 days for a refund. It’s that simple.

All of our wall lights are rechargeable. Some other products require a power plug. Each product listing clearly outlines how it’s powered — feel free to reach out if you’re unsure.

You can install your wall lights in two ways:

• Adhesive mount: Peel and stick. No tools or drilling needed.
• Screw mount: Use the screws provided for a more permanent option.

While we don’t offer gift wrapping or messages, we never include pricing or invoices inside the package — making it great for sending as a gift.

You can reach us through:

• Live Chat: Available on our website
• Contact Form: On our Contact Page
• Email: info@novalights.com.au

We typically respond within 1 business day.